Delete an account and its data
This page explains how to delete a Pixel Dice account and what happens to linked data. You do not need to read the Terms before starting a request.
1. Delete from an application
When the Pixel Dice account is enabled, the main route will be inside the game or application.
- Open Settings.
- Open Account and select Delete Pixel Dice account.
- Reauthenticate with Apple or Google if requested.
- Review the affected games, progress, purchases and data.
- Type the requested confirmation and submit.
- Keep the request identifier until you receive confirmation.
If you only want to reset one game, use Delete progress where available. This does not remove the account or progress in other games.
2. If you cannot sign in
Email hola@pixeldice.studio from the linked address with the subject “Delete account”. Include the game, platform and public name if you remember it. Do not send passwords, tokens, copies of identity documents, full receipts or card data.
We will request only the minimum proportionate verification needed. If we cannot verify that the account belongs to you, we will explain the secure alternative available.
3. What is deleted
| Category | Result |
|---|---|
| Identity and sessions | Internal account, linked providers, sessions and Pixel Dice access credentials |
| Games | Progress, inventory, checkpoints, synchronization, identifiable leaderboards and state associated with every linked game |
| Online features | Associated public name, pending matchmaking, push tokens and identifiable relationships |
| Preferences | Optional consents and linked preferences no longer needed as evidence |
4. What may be retained
We do not keep the account or all of its content for six years. Only minimum evidence with a specific obligation or purpose may remain.
| Data | Reason and limit |
|---|---|
| Minimum purchase evidence | Pseudonymized store, transaction, hash, state and dates for restoration, fraud, accounting or claims; up to six years where applicable |
| Incident evidence | Blocked for the time needed to investigate or defend a specific claim |
| Operational backups | Until overwritten by the documented cycle; they will not be restored to active systems or reused |
5. Data remaining on a device
Server deletion cannot automatically erase data that never left another device, such as settings, local games, packs or books. Use each app's deletion options and uninstall it on all devices where appropriate.
6. Timing and request status
We will try to complete a verified request without undue delay and generally within one month. If technical deletion is asynchronous, you can check or request its status using the identifier provided.
An old session may require reauthentication. A network failure will not be shown as completed deletion: the app will allow retry or status checks.
7. Purchases, rights and contact
Deleting the account does not automatically refund previous purchases. Request any refund from Apple App Store or Google Play under their rules and your applicable rights.
To exercise another right or report a problem, email hola@pixeldice.studio. Full purposes, providers and periods appear in the Privacy Policy.
If you have any questions, email hola@pixeldice.studio